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What personal injury victims need to know: If you have been injured due to the negligence of someone else, you need information on your rights and of how the insurance claim process works. Typically an insurance company tries to rush you into a decision to settle a claim, to reduce their payout. If you have been seriously injured through no fault of your own, it is crucial to get help from an experienced personal injury attorney who will talk with you about your options and help you find a way forward.